FAQs

WHERE ARE YOU BASED?

We're based in the hills of Western New York in Sloan, NY - an All American City of the US of A.

HOW DOES SHIPPING WORK?

NYIV partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Japan, Thailand, Tibet, China, India, etc. via our partnership with USPS.

Please see our Shipping Page for detailed information.

We offer international shipping options too - no matter where you are, you can buy from us!

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.

Note: if for some reason your order is never released by customs, we'll send you a replacement!

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email via this form and we'll get back to you as soon as we can.